Our VAlues
Our strength is in what we believe and how we behave
We are Values driven at our core
We understand that organisations and people that share similar values work well together but actions speak more than words
We put a high value on empathy and understanding
Running your own business is difficult and being a business owner is so much more than bringing new clients to the table and keeping the team happy. We understand how business works, and know that change can be challenging. And because we know that and we have experience across lots of different businesses and industries we can tailor the way we work to your specific needs. We will always check in with you to see how you are doing and yes, at times we will challenge you and your team, but we will always do so with understanding and care.
We like to have fun and be positive
Running a business is hard work but it doesn’t feel like hard work when you are having fun! The science tells us when we are stressed out we produce the stress hormone cortisol which is a hang up from our days as hunters and the flight and fight response. If your business is a stressful place to be then you are probably pumping out the cortisol and feeling pretty unhappy. But the good news is that injecting some fun back into your business can be as easy as seeing the funny side of a bad situation and positive thinking. We are a naturally positive team and we like to use that positivity to help our clients tackle their problems head on, no stress.
We like to get stuck in
As experts in what we do we can probably get something done in the half the time you can and so it just doesn’t make sense to us to NOT get hands on. We are never happier than mucking in and leading by example.
We believe in the art of simplicity
Simplicity can sometimes seem like the holy grail in the complex world of business. Simplifying the way we work is no easy feat but our drive is to find the simplest solution to the problem whenever possible. If your granny can’t understand it, follow it and do it then it is probably still too complicated!
WE AIM TO BUILD LONG LASTING RELATIONSHIPS
You will always know where you stand with us and the plan we have in mind for your business. Operations touches every corner of a business and so we can’t help but get to know your business really well and feel like one of the team. The fact that our clients stay with us for years and turn to us whenever they need some operational know-how is testament to the relationships we build and the duty of care we have to them.
We live and breathe customer centricity
A business does not exist without it’s customers and the way you operate should be fully aligned with your customers expectations. We always start with the customer and we measure our impact through your customers eyes. Growth and scalability should never mean compromising the customer experience and so you will hear us talk about your customers a lot!
Our philosophy is simple
Because nothing in business should be complex
Aim to find the cause, not fix the symptom
Minimum disruption, maximum impact
Plain language is easier to understand
Make a ‘dry’ subject fun and engaging for everyone
Simple solutions are often best
Lead by example
Listen
Tough love (we don’t shy away from difficult conversations and speaking the truth if they will truly benefit the business and the people working to make it a success)
Do no harm
Simplicity – fairness – fun
Your partner in building the solid foundations for your business, and its people, to thrive